What are shadow costs? They are costs related to your workforce’s behaviour. Examples include any number of justifications, outbursts, lack of enthusiasm or demonstrations of stress. There is a solution. Read on.
In the study below the word incivility refers to both the cause and effect of disruption. It is one of the most exhaustive and alarming studies showing the bottom line cost of business as normal. If you want to improve your organizations performance you need to know the details behind what this study reveals.
Study: Through a poll of 800 managers and employees in 17 industries, we learned just how people’s reactions play out. Among workers who’ve been on the receiving end of incivility (a major cause of disruption in the workplace):
- 48% intentionally decreased their work effort.
- 47% intentionally decreased the time spent at work.
- 38% intentionally decreased the quality of their work.
- 80% lost work time worrying about the incident.
- 63% lost work time avoiding the offender.
- 66% said that their performance declined.
- 78% said that their commitment to the organization declined.
- 12% said that they left their job because of the uncivil treatment.
- 25% admitted to taking their frustration out on customers.
A quick estimate the associated costs and performance impacts of behaviour on your business demonstrates the value of investing in soft skills.
We implore you to read the full article below and to reach out to us. There is a solution that applies to all of these symptoms and is surprisingly easy to implement.
Addressing your shadow costs needs to be part of your strategic planning. The impact on your bottom line is staggering.
Full Article: Harvard Business Review – The Price of Incivility LINK: https://hbr.org/2013/01/the-price-of-incivility